LK Healthcare Support Services

Effective Date: 05/16/2026

By using the services provided by LK Healthcare Support Services (“Company”), the Client agrees to the following Terms & Conditions.

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1. SERVICES PROVIDED

LK Healthcare Support Services provides virtual healthcare administrative support services, which may include but are not limited to:

• Insurance Verification
• Prior Authorization Assistance
• Benefits & Eligibility Review
• Patient Account Review
• Administrative Workflow Support
• Documentation Coordination
• Revenue Cycle Administrative Assistance
• General Administrative Support

All services are administrative in nature only.

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2. NO MEDICAL OR LEGAL ADVICE

LK Healthcare Support Services does not provide:

• medical advice
• clinical services
• legal advice
• direct patient care
• medical diagnosis or treatment

Clients remain fully responsible for all clinical, legal, billing, and compliance decisions.

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3. CLIENT RESPONSIBILITIES

Clients agree to:

• provide accurate and complete information
• provide necessary documentation and access
• maintain appropriate system permissions
• communicate workflow expectations clearly
• respond to requests in a timely manner

Delays caused by incomplete information or lack of response may affect turnaround times.

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4. WORKLOAD & SERVICE LIMITATIONS

Services are provided based on agreed workload capacity and availability.

Monthly support packages include capped patient/task volumes and estimated support availability as outlined in service agreements or pricing guides.

Requests exceeding agreed workload limits may:

• require additional fees
• require adjusted turnaround times
• require upgraded service support
• be scheduled based on availability

LK Healthcare Support Services reserves the right to decline excessive workload requests beyond operational capacity.

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5. BUSINESS HOURS

Standard business hours are:

Monday – Friday

7:00 AM – 5:00 PM EST

Services are not guaranteed outside standard business hours unless otherwise agreed upon in writing.

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6. TURNAROUND TIMES

Turnaround times may vary depending on:

• workload volume
• insurance response times
• authorization requirements
• client communication delays
• documentation availability

Same-day completion is not guaranteed unless specifically agreed upon.

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7. PAYMENT TERMS

Clients agree to:

• pay invoices according to agreed payment terms
• maintain current payment information if applicable
• submit payment by the due date listed on invoices

Accepted payment methods may include:

• ACH transfer
• Debit/Credit card
• Electronic invoice payment

Late payments may result in:

• paused services
• delayed turnaround times
• additional late fees if applicable

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8. REFUNDS

Due to the nature of administrative services, refunds are not provided for completed work already performed.

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9. CONFIDENTIALITY & HIPAA

LK Healthcare Support Services understands the importance of confidentiality and HIPAA-conscious administrative practices.

Reasonable safeguards are maintained to help protect:

• patient information
• client information
• business records
• administrative documentation

Clients are responsible for ensuring appropriate authorization for shared information and system access.

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10. COMMUNICATION

Primary communication methods may include:

• email
• secure messaging
• scheduled virtual meetings
• client-approved systems

Communication outside normal business hours may be responded to during the next business day.

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11. INDEPENDENT CONTRACTOR STATUS

LK Healthcare Support Services operates as an independent contractor and is not considered:

• an employee
• partner
• agent
• representative

of the Client organization.

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12. TERMINATION

Either party may terminate services with:

30 days written notice

Outstanding balances for completed work remain due upon termination.

Upon termination:

• access credentials should be updated or revoked
• completed services remain billable
• pending work may be paused or closed based on termination date

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13. LIMITATION OF LIABILITY

LK Healthcare Support Services is not responsible for:

• insurance denials
• delayed approvals
• payer decisions
• incomplete information provided by clients
• system outages
• third-party portal issues
• reimbursement outcomes

Services are provided with professionalism and reasonable care but without guarantee of specific payer outcomes.

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14. MODIFICATIONS

LK Healthcare Support Services reserves the right to update these Terms & Conditions at any time. Updated terms will become effective upon posting or written notice.

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15. AGREEMENT ACCEPTANCE

By using services provided by LK Healthcare Support Services, the Client acknowledges that they have read, understood, and agreed to these Terms & Conditions.